Our Policies

We are delighted to have you as part of our musical community. Please carefully read the following rules and policies, as they outline how our school operates and the guidelines we abide by. Understanding these policies ensures a smooth and productive experience for all our students, parents, and staff. Your cooperation is essential in maintaining a positive and effective learning environment at Notes Music Academy [NMA]. Thank you for your attention and commitment to these guidelines.

Tuition
Students who pay by credit card or ACH payments will be automatically enrolled in a recurring payment plan for each successive month’s lessons. On the 16th of each month, you will receive an email reminder that your credit card will be charged on the 1st of the following month. A $10 late fee will be assessed for any payments received after the 5th of the month. If parents wish to discontinue lessons for the next month, they must notify NMA by the 25th of the current month. If NMA does not receive notification by the 25th, the account will be automatically charged on the 1st for that month’s lessons. Lessons will continue weekly (excluding school closures) and will be charged monthly until canceled via email notification. Notifications can be sent by email to office@notesmusicacademy.com.

The number of lessons billed is based on the number of lessons scheduled for your designated day in that month (e.g., if your lesson day is Tuesday and there are four Tuesdays in a month, you will be billed for four lessons; if there are five Tuesdays, you will be billed for five). Tuition payments exclude holiday closings, ensuring you are not charged for days when we are closed. Lessons for new students are prorated based on their start date and the remaining number of lessons in the month.

NMA accepts credit card payments (Visa/MasterCard, American Express, and Discover) or ACH payments. A 3% processing fee applies to all credit card transactions. There is no processing fee charged for ACH payments (ACH is the recommended payment method). Card or bank information must be added through the MyMusicStaff portal or sign up form, and all students are required to have a payment method on file. Please note that there are no refunds under any circumstances.

Attendance
Each calendar year (Jan. 1st to Dec. 31st), students are allowed a total of 6 excused absences. An absence is considered excused if the student or parent cancels the lesson through the MyMusicStaff portal with at least 24 hours notice before the lesson's start time.
Cancellations made with less than 24 hours notice will result in the absence being considered unexcused, and the lesson will be forfeited. Excused absences are eligible only for makeup lesson credits; no refunds will be provided. Absences without proper notification will not qualify for makeups or refunds. At the discretion of NMA, unexcused absences may be awarded a makeup lesson In the event of unexpected illness or emergency. Makeup lesson credits must be used within 60 days of the original lesson date and will expire thereafter. NMA does not guarantee that the makeup lesson will be with the student's regular instructor, and lessons will be scheduled on a first-come, first-served basis. Makeup lesson times are not pre-scheduled and will be offered as random time slots become available. It is the student's responsibility to monitor the schedule and book an open slot that fits their availability. Slots can be scheduled up to 3 hours before the lesson time. Lessons that start late due to the student's tardiness will still end at the scheduled time. If a student is more than 15 minutes late for their lesson, it will be considered an unexcused absence, and the lesson will be forfeited.

Instructor Absences
Many of our instructors are professional musicians, and there may be occasions when they are unable to attend their lessons. In such cases, a substitute instructor will be provided without prior notice, and lessons will proceed as scheduled. If NMA cannot arrange a substitute teacher, the lesson will be canceled, and a refund credit for that single lesson will be applied to the student's account for the following month's tuition. The refund credit will be calculated as the cost of that month's tuition (excluding transaction fees) divided by the number of lessons in the month.

Student Conduct
At our music school, we are committed to maintaining a positive and productive learning environment. We reserve the right to refuse service to anyone who is disruptive, disrespectful, or does not adhere to our policies. This includes inappropriate language, aggressive behavior, repeated tardiness, or any conduct that disrupts the learning experience. By enrolling, students and parents agree to uphold these standards to ensure a harmonious experience for all. Failure to meet these expectations may result in lesson cancellations without a refund.

Safety
Our music school prioritizes safety and responsible use of our facilities. Students are permitted to use designated practice rooms and performance spaces only during scheduled lesson times or authorized practice sessions, ensuring respect for shared resources. Students are responsible for the care and maintenance of their instruments brought to the school, and instruments provided by the school must be treated with equal care. NMA recommends all students bring earplugs to protect their ears. Earplugs may be provided when available, but it is the student's responsibility to bring and wear their ear protection.

At Notes Music Academy, we prioritize the safety and well-being of our students. However, the school is not responsible for the supervision or safety of students at any time, including during lessons. Parents and guardians are solely responsible for their children's safety and must supervise their children at all times while on school premises. By enrolling their child, parents and guardians acknowledge and accept this policy.

Materials
Students are responsible for the purchase of any required materials including but not limited to books, manuscript paper, recordable media such as blank CDs or drives for MP3s, and recorded music for lesson reference.

Photograph and Recording Consent Policy
At Notes Music Academy, we may periodically take photos or record videos of students, their families, and event attendees during classes, performances, and other school activities. These images and recordings may be used to promote and raise awareness of our school through various platforms such as our website, social media, and other promotional materials. By signing this document, parents and guardians grant Notes Music Academy permission to use photos and recordings of their child(ren) for these purposes. This consent covers both internal use by the school and, when applicable, use by media representatives covering our events

ADA Policy Statement: Notes Music Academy (NMA) welcomes participants (including students, teaching artists, guest performers, Board and Advisory Committee members) and audience members of all abilities. The policy of the NMA is to ensure equal opportunity for all people to participate in and benefit from programs and activities regardless of race, gender, national origin, color, age, religion, sexual orientation, marital status or ability.

Notes Music Academy reserves the right to cancel student agreements without refund in cases where the student is in violation of the expressed principles of conduct or contract.

"By virtue of registration, participants in NMA programs agree to abide by NMA policies and code of conduct and understand that photos and videos taken by NMA could be utilized in future promotions."